Welcome

About Helvak

Spawned in bleak and beautiful Pittsburgh, Pennsylvania in March 2014, and drawing inspiration from Norse mythology, our name derives from Hell (or, Hel) and Odin (or, Vak).
Our company is vegan owned and operated.
We do not, and will never use any animal products in the construction of our clothing or accessories.
The animals will treat you kindly when they take over after the apocalypse.

Shipping

☛ All garments are made-to-order unless otherwise specified.
☛ Current turnaround time is 6-8 weeks.
☛ If you would like your order to ship by a certain date, we can usually accommodate you! Message us to inquire. *fees apply*
☛ All US orders ship USPS priority or First Class by default. International orders ship by First Class International.
☛ If you are local to Pittsburgh and would like to pick up your order, please use the coupon code IMLOCAL at checkout to waive shipping charges. You will receive an email when your order is ready with pickup instructions.
☛ INTERNATIONAL CUSTOMERS We guarantee to ship your order within the current turnaround time, but the customer takes full responsibility for the items we ship. We cannot be held responsible for any lost packages once they have entered the postal system.
☛ In the event that your shipment is lost or is not delivered for any reason, we will assist you in filing a claim with the postal service.
☛ We are unable to financially reimburse you for the loss, or ship replacement merchandise should USPS or your country's postal system reject your claim.
☛ Customs and fees incurred through international shipping are the responsibility of the customer. Please know the customs policies of your country before placing an order.
☛We cannot change information on your customs form to reduce fees for you.
☛ Refunds are not available for merchandise that is returned to sender.
☛ In the event that an order is returned to us by the postal system, the customer is responsible for additional shipping charges.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

☛ Returns must be postmarked with 30 days of the date you received it.
☛ Items must be returned unwashed and unworn, in all original packaging with tags attached.
☛ If items are returned dirty; pet fur, dander, dust, deodorant marks etc, we will deduct a $20 cleaning fee from your refund.
☛Returns are issued in the form of a store credit code, minus shipping costs.
☛If you wish to exchange an item, please follow the return instructions and then place a separate order for the item you want using your credit code.
☛ If you experience any quality control issues or believe you have received faulty merchandise, please contact us within 3 days.
☛ If you experience problems with your order for any other reason, please do not hesitate to contact us so that we can discuss your options, we want you to be happy with your purchase!
☛ PLEASE measure carefully before ordering. See SIZING AND FIT ADVISE below
☛ Cancellations can be made up to one week after your purchase date, and will be subject to a 10% restocking/processing fee after 48hrs

Additional

☛ SIZING AND FIT ADVICE. Because size charts vary enormously between retailers, we strongly advise that you do not place your order based on the size that you wear in apparel from other companies
☛ Helvak garments are designed to be slim fit, so please take the time to measure yourself before placing your order
☛ If you don't have a tape measure handy, you can use this simple trick. Wrap a piece of string around yourself and mark where it overlaps. Lay the string out on a flat surface and measure between your marks with a ruler
☛ If you are confused about which size to order, please contact us, we are more than happy to assist, and to answer any questions you might have
☛ Please understand that you must have your measurements handy for us to assist you. We cannot advise you based on the sizes that you wear from other companies
☛ CUSTOM ORDERS. We apologize, but at this time we cannot offer custom orders, alterations or sizing
☛ FEEDBACK. We do everything we can to make sure the ordering process goes as smoothly as possible, but until the world is inevitably taken over by the robots/animals/animal robots, mistakes can occasionally happen
☛ If you encounter any problems at all with your ordering process, or are unhappy with your purchase for any reason, please contact us before leaving feedback so that we can discuss your options and resolve any issues
☛ THANK YOU FOR SUPPORTING INDEPENDENT COMPANIES.

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